January 2012: Good to Great!

Good to Great! As we begin 2012 we are optimistic and enthusiastic about our business. According to a number of financial strategists, after so many years in a recession mentality, customers are increasingly giving themselves permission to spend again...it's really the beginning of a change toward a better time. With that in mind, we surely want to do everything we can to deliver the most delicious food with the very best service. In fact, we want to exceed our guests' expectations as we welcome them into our restaurants and treat them as we do our friends and family. Since it is up to you to inspire and motivate your team, we encourage you to share each monthly Curb 2 Counter to deliver quick and easy customer service training. Today's activity will get them thinking about changing good service to great service. Try This: Discuss your plans and expectations for your restaurant for 2012. View "Stop Providing Good Customer Service." List some of the things employees could do to make service better. Distributethe Good to Great activity. Share/Postemployees' responses.

Happy New Year! I am very excited about 2012 and expect we will have a remarkable year. As we begin this year, we want to make sure we get off to a great start. To help you set your goals and consider your success strategies, take a look at Jim Sullivan's Your 2012 Action Plan: From A-Z. Print it out and identify at least 2 or 3 things you will begin doing this month to make this your best year ever. I invite you to send me an email to let me know your plans and what you plan to do to succeed in 2012. David David Krietlow Director of Training